Privacy Policy
Last updated: January 1, 2024
1. Information We Collect
We collect information you provide directly, including:
- Account information (name, email, password)
- Profile data (learning preferences, goals)
- Payment information (processed securely via Stripe)
- Communication data (support inquiries, feedback)
- Learning data (conversations, progress, performance)
2. How We Use Your Information
We use collected information to:
- Provide and improve our language learning services
- Personalize your learning experience
- Process payments and manage subscriptions
- Communicate with you about updates and features
- Analyze usage patterns to improve our AI
- Ensure security and prevent fraud
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers (hosting, analytics, payment processing)
- Legal authorities when required by law
- Business partners with your consent
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data in a portable format
- Opt out of marketing communications
- Restrict certain processing activities
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
7. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or to exercise your rights, please contact our Data Protection Officer at privacy@fluenta.app.